Fix payment issues, such equally declined or incomplete transactions

If y'all have bug paying for Google products, you might demand to gear up a trouble with your payments profile.

Find the issue y'all're experiencing below:

"Your transaction cannot be completed"

A multifariousness of dissimilar situations may trigger this bulletin. Endeavor these suggestions to resolve the event:

  • If this bulletin is followed by instructions for submitting additional information to us, please practise and so. The other steps listed are unlikely to resolve this event.
  • Bank check whether the billing accost for your payment method (such as a credit menu) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments heart, and try the transaction again.
  • Effort using a Google Play gift bill of fare to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product'southward website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google account if you don't already have one and visiting the Google Store to attempt the transaction over again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps also utilize if y'all run across the error message "Your payment didn't go through. Please try a different payment method or try again later."

Try the following:

  1. Check to meet if your payment method is upwards to date. If it isn't, update it in the Payments center, then try your purchase again.
  2. Brand sure y'all take enough money in your business relationship for the purchase.
  3. If you're notwithstanding having issues, contact your bank to see if there'south a trouble with your account.
  4. Try making the purchase once again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more data to protect your account confronting fraud.
  • We need a trivial more information to comply with Eu law (European customers only).

To set up the upshot, try the following:

  1. Become to the Payments middle.
  2. Take activeness on any errors or requests in the payments center.
    1. You might demand to verify your identity before you lot tin buy anything through your Google Business relationship.
  3. Brand sure your name, accost, and payment information are up to date.

"Unable to process payment: Low card residual"

Yous might not have enough funds in your business relationship to make the payment. Check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous tin can apply it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the business relationship with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your menu argument along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long agone y'all tried to verify your menu.
    • If less than two days: Look up to ii days.
    • If more than 2 days: Check your menu argument. Y'all should discover a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Endeavor to brand the purchase again with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more nigh what to do if you temporarily or permanently closed your payments contour.

If you're withal having problem, contact back up.

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